Welcome to Jura Shop’s FAQ section. We specialise in premium spirits, particularly aged whiskies from distinguished distilleries. Our clientele consists of discerning connoisseurs and collectors who value authenticity, rarity, and exceptional service. Below, you’ll find answers to common queries about our products, services, and policies.
Products & Orders
What types of spirits do you specialise in?
We focus on high-quality, aged spirits, especially single malt and blended Scotch whiskies from renowned distilleries like Benriach and Bowmore. Our collection includes rare vintages (e.g., 1993, 1998), cask strength options, and award-winning expressions. We also offer a selection of brandy, cognac, and barware accessories.
How do I choose the right whisky for my preferences?
Our menu is organised by age statement, price range, and distillery to help you navigate. For assistance, contact our customer service team at [email protected]—we’re happy to provide personalised recommendations based on your taste preferences and occasion.
Are your products authentic and properly stored?
Absolutely. We source directly from reputable distilleries and suppliers. All bottles are stored in optimal conditions to preserve their integrity and quality until dispatch.
Shipping & Delivery
Where do you deliver?
We deliver globally from our base in Oxford, UK, excluding certain parts of Asia and remote areas due to logistical constraints. This ensures every bottle arrives in perfect condition.
What shipping options are available?
We offer two options:
– Standard Shipping (£12.95): Handled by DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping (orders over £50): Handled by EMS, delivered within 15-25 days after dispatch.
All orders require 1-2 days for processing before dispatch.
How are bottles packaged for transit?
We use secure, reinforced packaging designed to protect fragile bottles during transit. Each item is meticulously prepared to prevent damage.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. Our checkout process is secure and encrypted to ensure your transaction details are protected.
Is my personal information safe?
Yes. We adhere to strict data protection protocols. Your information is never shared with third parties without your consent.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt if you are unsatisfied. The product must be unopened and in its original condition. Please contact us at [email protected] to initiate a return.
What if my bottle arrives damaged?
In the rare event of damage during transit, contact us immediately at [email protected] with details and photos. We will arrange a replacement or refund promptly.
Account & Services
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and receive updates on new arrivals and exclusive offers.
How can I contact customer service?
Reach us via email at [email protected]. Our team is dedicated to providing timely and helpful assistance for any enquiries.
Thank you for choosing Jura Shop. We are committed to providing an exceptional experience from selection to delivery.